TRAINING & CERTIFICATION
IX's training, certification and development teams are expertly qualified to create, deliver and assess training efforts for Business Process Outsourcing (BPO) industry. As Malaysia’s leading BPO Training Provider, IX.com has the experience in training over 6,000 BPO & IT professionals.
The IX.com Academy has been established to address the growing industry demands. The Academy’s vision is to be a leading BPO & IT training and development organization. We strive to delight our clients with excellent and consistent customer service.
As dedicated trainers, our mission is to:
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Provide innovative and practical training, leveraging on the BPO & IT best practices and industry knowledge.
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Educate, develop and equip young professionals with the skills necessary to excel and succeed in the competitive BPO & IT industry.
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TRAINING
We undertake to customize training programmes to fit client's specific needs. The process begins with a fact-finding session to determine client’s training needs. Based on that, we will develop a specific programme outline to meet those needs. Once client is satisfied with our proposal, we will commence with training. Upon completion of training, we will do an evaluation and submit a comprehensive report and recommendation for further action.
In doing so we have establish the IX.com Academy to address the growing industry demands for young people to be groom to be Contact Center Professionals.
As such we will continuously strive to delight our clients by churning out excellent and consistent customer service personnel.
TRAINING PROGRAMS
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Customer Service Essentials Training
Objective: Arm frontline support & service people such as BPO agents with skill-building basic training one fundamentals of customer service, quickly and effectively assess customer needs.
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Core Modules
- Contact Centre Professionals (CCP)
- Team Management Essentials
- A Tour of BPO industry
- Heart of Customer Service
- Fundamental of Professional Speaking Skills
- Challenging Customer the effective approach
- Dealing with Stress
- Winning by Understanding the Full Customer Experience
- Customer Service from the Heart
- The Art of Sales and Telemarketing
- 6 Sigma for Customer Service
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IT Training
Comprehensive and results-oriented program provides intensive training on a variety of topics including IT Fundamentals and Technologies, Product and Trouble Shooting, Product Process and Guideline, Computer and Network Fundamentals.
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Core Modules
- Essentials High Speed Broadband (HSBB)
- IT Fundamentals and Technologies
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CERTIFICATION
Certified Contact Center Professionals (CCCP) is a training program developed for contact center professional potential who aspires to embark on career in BPO Contact Center, to be equipped with the knowledge and skills paramount to the industry.
CCCP is accredited by Open University Malaysia and is recognized by the Ministry of Human Resource (MOHR).
Graduates from this certification program will obtain the necessary knowledge, competencies and skills to begin their career in BPO industry.
